Here's the thing:
It's certainly been traumatic for the boy and his family, and you're right that they're going to need a lot of therapy and support. But the thing is: they'll get it.
That town will rally around that family and that boy will be treated like a hero his whole life -- because his trauma isn't taboo. There's no supposed shame connected to it, no reason for his parents to deny that it happened.
His healing journey will start well before ours ever did. Hate to rain on the parade, but that's what I feel in these sorts of situations. Wish I had that. Didn't.
But he grew old, this knight so bold / And upon his heart a shadow / Fell as he found / No spot on the ground / That looked like El Dorado.