Hey, glad I could be of help. First time I've ever made that suggestion and had the person report back that it worked! I'm feeling GOOOOOOD!!!
Yesterday at work I encountered a problem that as it turned out had some similarities to this one. I work in a manufacturing environment and am in charge of keeping a 100,000 square foot floor area of interdependent machinery operating. Besides it being tied in to a rank of high-powered, windows based computers in my office, there is one wall of the complex lined with PLC (programmable logic controller) units that keeps the different machines working smoothly with each other, passing the material between them for further operations in the process. When one machine goes down the whole system grinds to a halt and everyone stands around doing nothing. It's something the boss doesn't like for some strange reason.
Anyhow, a hydraulic unit on one of the machines simply was not opening the control valves that set the machinery in motion which in turn moved the product through that step in the production. The indicator lights on the PLC panel told me all systems were go. I was totally stymied. A twenty-four year-old Latino kid named Juan came along and asked me a simple question.
"Did you reboot the system?"
Sh**! I felt like a total fool! Duh!!! sigh.....
I reached up and threw the main on the panel, left it down for 30 seconds and flipped it back on. I fired up the machine, and the whole system came back to life with everyone resuming their duties.
It's the simple things that seem to cause us the most problems.