For me, chat is an invaluable tool for this site. When you are there, and you hear someone else say "I'm sorry that happened to you" or "I feel the same way" in real time, it makes the compassion and understanding so much more real than the boards.
Questions can be asked of people who are seeking help to understand what they are going through. I myself have been encouraged to explore feelings by others in chat that I would not have been able to identify when just posting on the message boards.
I have seen people's entire outlook change just from talking about what is going on for them and being supported in chat. This has happened for me many times. I sincerely hope that you will decide to keep the chat feature for this site. I understand the need to protect those from any dangers that might be present and save them from harm. But you also have to weigh that against how many people chat has saved for the better.
"Even though I know/I donít want to know/Yeah I guess I know/I just hate how it sounds"